We value your privacy and want to be transparent about our data practices. This website uses cookies to enhance your browsing experience and help us understand how you interact with our content. You can choose to accept or decline these tracking preferences. View our detailed cookie policy
Refund Policy
Last updated: February 15, 2025
Eligibility Criteria
At fairouroaulos, we understand that business circumstances change. Our refund policy reflects our commitment to fair treatment while maintaining the sustainability of our services.
Important: Refunds are processed based on specific criteria and timing requirements outlined below.
- Refund requests must be submitted within 14 days of service commencement
- Services must not have been fully delivered or completed
- Digital resources or proprietary materials must remain unused
- Account must be in good standing with no outstanding obligations
- Original payment method must be verifiable and accessible
We don't provide refunds for services where substantial work has already commenced, customized solutions have been developed, or where third-party costs have been incurred on your behalf.
Refund Process
Our refund process is designed to be straightforward while ensuring proper verification of requests.
1
Submit Request
Email our support team with your refund request including your account details and reason for the request.
2
Review Process
Our team reviews your request against our eligibility criteria and service delivery status within 3-5 business days.
3
Decision & Processing
Once approved, refunds are processed to your original payment method within 5-10 business days.
All refund requests require written communication through our official support channels. Phone requests cannot be processed for security reasons.
Typical Processing Timeline
Day 1
Request Received
Day 3-5
Review Complete
Day 6-8
Processing Begins
Day 10-15
Funds Returned
Payment Methods & Processing
Processing times vary depending on your original payment method and financial institution policies.
- Credit cards: 5-10 business days from processing date
- Bank transfers: 3-7 business days depending on institution
- Digital payment platforms: 1-5 business days typically
- International payments: May require additional 2-5 days
We cannot process refunds to different payment methods than originally used. If your original payment method is no longer available, additional verification steps may be required.
Processing fees charged by payment providers are non-refundable and may be deducted from your refund amount where applicable.
Special Circumstances
We recognize that exceptional situations sometimes occur. Here's how we handle various scenarios:
Service Interruptions: If we're unable to deliver services due to technical issues on our end, full refunds are provided regardless of timing.
Medical Emergencies: We consider refund requests beyond standard timelines when documented medical emergencies affect your ability to utilize our services.
Business Closure: If your business circumstances change dramatically, we'll work with you to find appropriate solutions, which may include partial refunds or service transfers.
Each special circumstance is evaluated individually. Documentation may be required to support your request.
We aim to be fair while protecting our business sustainability. Sometimes alternative solutions like service credits or extended timelines work better than outright refunds.
Questions About Refunds?
Our support team is here to help you understand your options and guide you through the process.
Email Support
help@fairouroaulos.com
Response within 24 hours
Phone Support
+61 7 4725 3321
Mon-Fri 9AM-5PM AEST
Office Address
Customs House
208 Quay St, Rockhampton QLD 4700