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Privacy Policy
Last Updated: January 15, 2025
This privacy policy explains how fairouroaulos collects, uses, and protects your personal information when you use our business building services and website.
Information We Collect
We collect information that you provide directly to us when using our business consultation services, as well as information automatically gathered through your interaction with our website and services.
Personal Information
Name, email address, phone number, business details, and contact preferences you provide when requesting consultations or using our services.
Business Information
Details about your business operations, financial goals, industry sector, and specific challenges you're looking to address.
Usage Data
Information about how you interact with our website, including pages visited, time spent, and features used during your sessions.
Communications
Records of our conversations, email exchanges, consultation notes, and any feedback you provide about our services.
We only collect information that's necessary to provide our business consultation services effectively. You can always request to see what information we have about you.
How We Use Your Information
Your information helps us deliver personalized business consultation services and maintain our relationship with you throughout your business development journey.
Primary Uses
- Providing consultation services tailored to your business needs
- Scheduling and conducting business development sessions
- Sending relevant business insights and updates about our services
- Responding to your questions and providing ongoing support
- Improving our consultation methods based on client feedback
Business Operations
- Managing client relationships and service delivery
- Analyzing service effectiveness to enhance our offerings
- Complying with Australian Privacy Principles and legal requirements
- Protecting against fraud and maintaining service security
We process your information based on legitimate business interests, contractual necessity, and your consent where required by Australian privacy law.
Information Sharing and Disclosure
We maintain strict controls over your personal information and only share it in specific, limited circumstances that support your business consultation experience.
Service Providers
We work with trusted third-party providers who help deliver our services, including scheduling systems, communication platforms, and business analysis tools. These providers are contractually bound to protect your information.
Legal Requirements
We may disclose information when required by Australian law, court orders, or regulatory authorities. This includes compliance with taxation requirements and business registration obligations.
Business Transfers
In the event of a business sale or merger, your information may be transferred as part of business assets, but any new owner must continue protecting your information according to this policy.
We never sell your personal information to third parties for marketing purposes. Your business details remain confidential within our consultation relationship.
Your Privacy Rights Under Australian Law
As an Australian business, we comply with the Privacy Act 1988 and Australian Privacy Principles. You have several important rights regarding your personal information.
- Access Rights: You can request to see what personal information we hold about you, including how we collected it and how we're using it.
- Correction Rights: If any information we hold is inaccurate or outdated, you can ask us to correct it promptly.
- Deletion Rights: You can request deletion of your personal information when it's no longer needed for our business relationship.
- Restriction Rights: You can ask us to limit how we use your information in certain circumstances.
- Portability Rights: You can request a copy of your information in a structured, commonly used format.
- Objection Rights: You can object to certain types of information processing, particularly for marketing purposes.
- Complaint Rights: You can lodge complaints with us directly or with the Office of the Australian Information Commissioner.
To exercise these rights, contact our privacy team using the details provided at the bottom of this policy. We'll respond to your request within 30 days and won't charge fees for reasonable requests.
Data Security and Protection
We implement comprehensive security measures to protect your information from unauthorized access, disclosure, or misuse throughout our business relationship.
Technical Safeguards
Encryption of data in transit and at rest, secure server infrastructure, and regular security updates to protect against cyber threats.
Administrative Controls
Staff training on privacy requirements, access controls limiting who can view your information, and regular policy reviews.
Physical Security
Secure office premises with controlled access, locked filing systems, and proper disposal procedures for sensitive documents.
Incident Response
Monitoring systems for suspicious activity, breach notification procedures, and recovery protocols to minimize any potential impact.
While we implement strong security measures, no system is completely secure. We regularly review and update our security practices to maintain the highest protection standards possible.
Data Retention and Deletion
We keep your information only as long as necessary to provide services and meet our legal obligations. Different types of information have different retention periods.
Active Client Records
Maintained throughout our business relationship and for 3 years after services conclude to support ongoing business needs and potential future engagement.
Financial Records
Kept for 7 years as required by Australian taxation law and business record-keeping requirements.
Communication Records
Email correspondence and consultation notes retained for 5 years to support service continuity and resolve any questions about past advice.
Website Analytics
Aggregated usage data retained for 2 years to improve our online services and user experience.
After retention periods expire, we securely delete or anonymize your information. You can request earlier deletion in many circumstances, subject to our legal obligations.
International Data Transfers
Your information is primarily stored and processed within Australia. However, some of our service providers may process data internationally under strict protection requirements.
Cloud Storage and Services
We use cloud-based systems that may store data across multiple international data centers. These providers maintain security standards equivalent to Australian requirements and are bound by contractual protections.
Communication Platforms
Video conferencing and communication tools may route data through international servers during consultations, but these transfers are encrypted and temporary.
Any international transfer complies with Australian Privacy Principles, including ensuring adequate protection in the receiving country or through contractual safeguards.
Cookies and Website Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how you interact with our services.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality and security
- Analytics Cookies: Help us understand website usage and improve user experience
- Preference Cookies: Remember your settings and choices for future visits
- Communication Cookies: Enable chat features and contact form functionality
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality but won't prevent you from accessing our services.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. We'll notify you of significant changes through our usual communication channels.
How We Communicate Changes
- Email notification to active clients about important policy updates
- Website banner announcements for significant changes
- Updated version posting with clear effective date
- Summary of key changes provided in plain language
Continued use of our services after policy updates indicates acceptance of the revised terms. You can always contact us if you have questions about policy changes.
Privacy Questions and Contact
We're committed to transparency about our privacy practices and welcome your questions or concerns about how we handle your information.
Privacy Officer
fairouroaulos
Customs House, 208 Quay St
Rockhampton QLD 4700, Australia
Phone: +61747253321
Email: help@fairouroaulos.com
If you're not satisfied with our response to your privacy concerns, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or call 1300 363 992.